Last updated: 14 May 2026
Welcome to Hellenic Mission.
Hellenic Mission is an outdoor, hiking, and mountaineering brand based in Thessaloniki, Greece.
These Terms of Use and Participation Terms apply to the use of our website, our communication channels, and participation in any hiking, trekking, mountaineering, expedition, training, travel or outdoor activity organized, promoted or coordinated by Hellenic Mission.
By using our website, submitting a participation request, booking an activity, paying a deposit or joining any activity, you confirm that you have read, understood and accepted these Terms.
For the purposes of these Terms, every trip, hike, trek, mountain ascent, expedition, training session, tour or outdoorexperience may be referred to as an “Activity.”
| Information | Details |
|---|---|
| Brand Name | Hellenic Mission |
| Based in | Thessaloniki, Greece |
| VAT / Tax ID | 154157050 |
| GEMI Registration Number | 190986757000 |
| Telephone | +30 697 062 0912 |
| info@hellenicmission.gr |
Each participant is responsible for assessing whether they are physically, mentally, and technically able to join the selected Activity.
Before booking, participants must carefully read the Activity description, including difficulty level, distance, elevation gain, required fitness level, technical requirements, duration, equipment list, meeting point and any special notes.
If a participant is unsure whether an Activity is suitable for them, they must contact the Hellenic Mission before booking.
| Activity Type | Possible Conditions |
|---|---|
| Hiking / Trekking | Long walking hours, uneven paths, elevation gain, weather changes. |
| Mountaineering | Altitude, exposed terrain, snow, ice, technical sections or demanding conditions. |
| Expeditions | Multi-day travel, remote locations, accommodation changes, transport delays and variable conditions. |
| Training Activities | Physical effort, use of equipment, practical exercises and outdoor learning conditions. |
Each participant is responsible for assessing whether they are physically, mentally and technically able to join the selected Activity.
Before booking, participants must carefully read the Activity description, including difficulty level, distance, elevation gain, required fitness level, technical requirements, duration, equipment list, meeting point and any special notes.
If a participant is unsure whether an Activity is suitable for them, they must contact Hellenic Mission before booking.
By joining an Activity, the participant confirms that they:
| Information | Details |
|---|---|
| Brand Name | Hellenic Mission |
| Based in | Thessaloniki, Greece |
| VAT / Tax ID | 154157050 |
| GEMI Registration Number | 190986757000 |
| Telephone | +30 697 062 0912 |
| info@hellenicmission.gr |
Participants are responsible for ensuring that their health allows them to safely participate in the selected Activity.
Any medical condition, injury, allergy, medication, fear, limitation or other important information that may affect participation must be disclosed to Hellenic Mission before the Activity.
Hellenic Mission may refuse participation if, in its reasonable judgment, a participant’s health condition, fitness level, equipment or behavior may place themselves or the group at risk.
For demanding, high-altitude, technical or multi-day activities, Hellenic Mission may request additional information or a medical confirmation before accepting participation.
| Information That Must Be Disclosed | Examples |
|---|---|
| Medical Conditions | Heart issues, asthma, diabetes, epilepsy or other relevant conditions. |
| Injuries | Recent injuries, knee problems, back problems or mobility limitations. |
| Allergies | Food allergies, insect allergies or medication allergies. |
| Medication | Any medication that may affect safety, performance or emergency treatment. |
| Fears or Limitations | Fear of heights, exposure, altitude, snow, confined spaces or similar concerns. |
Participants must normally be at least 18 years old.
Minors may participate only where the specific Activity allows it and only with written consent from a parent or legal guardian.
Depending on the Activity, a minor may also be required to be accompanied by a parent, legal guardian guardian or responsible adult.
Hellenic Mission reserves the right to set different age limits for specific Activities depending ondifficulty, terrain, altitude, duration or safety requirements.
| Participant Category | Requirement |
|---|---|
| Adults | Must normally be at least 18 years old. |
| Minors | May participate only if the Activity allows it and with written parental or guardian consent. |
| Family-FriendlyActivities | May have different requirements depending on the route and difficulty. |
| Demanding Activities | May have stricter age, fitness or experience requirements. |
Each participant must bring the required equipment listed in the Activity description.
Required equipment may vary depending on the Activity, season, weather, altitude and technical difficulty.
Participants who arrive without the required equipment may be refused participation for safety reasons.
In such cases, no refund is guaranteed unless otherwise stated in the specific Activity policy.
Hellenic Mission may provide or arrange certain group or technical equipment when clearly stated in the Activity description. Any equipment provided must be used carefully and returned in good condition.
| Equipment Category | Examples |
|---|---|
| Footwear | Hiking shoes, trekking boots or mountaineering boots, depending on the Activity. |
| Clothing | Weather-appropriate clothing, warm layers, waterproof jacket, gloves, hat. |
| Backpack Items | Water, snacks, headlamp, sun protection, personal medication. |
| Technical Equipment | Helmet, harness, crampons, ice axe or other equipment where required. |
| Personal Items | ID/passport, insurance documents, emergency medication, personal hygiene items. |
A place in an Activity is confirmed only after the required booking process has been completed
and any required payment or deposit has been received.
Submitting a participation request does not automatically guarantee a place.
Hellenic Mission reserves the right to accept or reject a participation request based on availability, suitability, safety requirements, experience level, equipment, health information, or any other relevant factor.
For some Activities, participants may be asked to provide additional information before their Booking is confirmed.
| Equipment Category | Examples |
|---|---|
| Footwear | Hiking shoes, trekking boots or mountaineering boots, depending on the Activity. |
| Clothing | Weather-appropriate clothing, warm layers, waterproof jacket, gloves, hat. |
| Backpack Items | Water, snacks, headlamp, sun protection, personal medication. |
| Technical Equipment | Helmet, harness, crampons, ice axe or other equipment where required. |
| Personal Items | ID/passport, insurance documents, emergency medication, personal hygiene items. |
A place in an Activity is confirmed only after the required booking process has been completed
and any required payment or deposit has been received.
Submitting a participation request does not automatically guarantee a place.
Hellenic Mission reserves the right to accept or reject a participation request based on availability, suitability, safety requirements, experience level, equipment, health information, or any other relevant factor.
For some Activities, participants may be asked to provide additional information before their Booking is confirmed.
| Booking Step | Description |
|---|---|
| Participation Request | The participant submits interest or a request to join. |
| Suitability Check | Hellenic Mission may check experience, fitness, equipment or health information. |
| Confirmation | The booking is confirmed only after approval and required payment/deposit. |
| Final Information | Meeting point, schedule, equipment and final details are shared before the Activity. |
The price of each Activity is shown on the relevant Activity page or communicated directly by Hellenic Mission.
Any included and excluded services will be described in the specific Activity details.
Hellenic Mission reserves the right to correct obvious pricing mistakes or update prices before a Booking is confirmed.
Unless clearly stated otherwise, the price may not include all personal or travel-related costs.
| May Be Included | May Not Be Included Unless Stated |
|---|---|
| Activity organization | Personal travel expenses |
| Guide or coordinator, where stated | Meals and drinks |
| Group safety planning | Accommodation |
| Certain transfers, where stated | Personal equipment |
| Group or technical equipment, where stated | Flights |
| Basic support before the Activity | Tips and personal expenses |
The price of each Activity is shown on the relevant Activity page or communicated directly by Hellenic Mission.
Any included and excluded services will be described in the specific Activity details.
Hellenic Mission reserves the right to correct obvious pricing mistakes or update prices before a Booking is confirmed.
Unless clearly stated otherwise, the price may not include all personal or travel-related costs.
| May Be Included | May Not Be Included Unless Stated |
|---|---|
| Activity organization | Personal travel expenses |
| Guide or coordinator, where stated | Meals and drinks |
| Group safety planning | Accommodation |
| Certain transfers, where stated | Personal equipment |
| Group or technical equipment, where stated | Flights |
| Basic support before the Activity | Tips and personal expenses |
Important: The exact inclusions and exclusions of each Activity will be stated on the specific Activity page or booking information.
Some Activities may require a deposit in order to secure participation.Any included and excluded services will be described in the specific Activity details.
Unless otherwise stated in the specific Activity description, deposits may be non-refundable, especially when they are used to secure guides, accommodation, transport, permits, suppliers or other fixed costs.Unless clearly stated otherwise, the price may not include all personal or travel-related costs.
If an Activity has a different deposit or refund policy, this will be stated in the Activity details or communicated before booking.
| Deposit Type | Description |
|---|---|
| Participation Deposit | Paid to secure a place in the Activity. |
| Supplier Deposit | May be used for guides, hotels, transport, permits or local partners. |
| Non-Refundable Deposit | May apply where fixed costs have already been paid or reserved. |
| Special Deposit Policy | May apply to expeditions, international trips or multi-day Activities. |
If a participant wishes to cancel their participation, they must inform the Hellenic Mission as soon as possible in writing.
The cancellation policy may vary depending on the Activity, destination, suppliers, accommodation, transport arrangements and other fixed costs.
Unless otherwise stated in the specific Activity description, refunds are not guaranteed for late cancellations, no-shows or cancellations close to the Activity date.
For multi-day trips, international expeditions or Activities involving third-party suppliers, stricter Cancellation terms may apply.
Any special cancellation policy stated on the Activity page or booking confirmation will take priority
| Cancellation Situation | Possible Outcome |
|---|---|
| Early cancellation | A refund or partial refund may be possible, depending on the Activity policy. |
| Late cancellation | Refunds are not guaranteed. |
| No-show | No refund is guaranteed. |
| Cancellation after fixed costs are paid | Non-refundable costs may be deducted. |
| International or multi-day trips | Special and stricter cancellation terms may apply. |
Hellenic Mission may cancel, postpone, modify or adjust an Activity when necessary due to
safety, weather, operational or other important reasons.
If Hellenic Mission cancels an Activity before it starts, participants may be offered an alternative date, alternative Activity or refund, depending on the circumstances and any non-refundable costs already paid to third parties.
Hellenic Mission is not responsible for additional personal expenses caused by cancellation or changes, such as flights, hotels, transport, equipment purchases or other personal arrangements.
Participants are strongly advised not to make non-refundable travel arrangements unless the Activity has been confirmed.
| Reason for Change or Cancellation | Examples |
|---|---|
| Weather Conditions | Storms, heavy rain, snow, strong wind, heat, lightning or unsafe conditions. |
| Mountain / Trail Conditions | Rockfall, snow, ice, blocked trails, avalanche risk or unstable terrain. |
| Safety Concerns | Any condition that may put the group or participant at risk. |
| Operational Reasons | Guide availability, transport problems, accommodation changes or supplier issues. |
| Low Participation | Minimum number of participants not reached. |
| Force Majeure | Natural disasters, government restrictions, strikes, emergencies or other events beyond control. |
Outdoor and mountain Activities are highly dependent on weather, terrain and safety conditions.
The route, schedule, summit attempt, duration, meeting point or itinerary may change before or during the Activity if the leader, guide or coordinator considers it necessary.
Safety is always the priority.
A change of route, shortened itinerary, alternative destination or cancellation of a summit attempt does not automatically entitle participants to a refund.
Participants understand that reaching a summit or completing a specific route can never be guaranteed.
| Possible Change | Reason |
|---|---|
| Route Change | Weather, trail condition, group pace or safety concern. |
| Shortened Activity | Fatigue, time limits, weather or safety. |
| Alternative Destination | Unsafe original route or better conditions elsewhere. |
| Cancelled Summit Attempt | Weather, altitude, snow, ice, exposure or safety concern. |
| Changed Meeting Point | Transport, access, road conditions or operational reasons. |
Some Activities may require a minimum number of participants in order to take place.
If the minimum number is not reached, Hellenic Mission may cancel, postpone or adjust the Activity.
Participants will be informed as soon as reasonably possible if this happens.
| Situation | Possible Action |
|---|---|
| Minimum number reached | The Activity proceeds as planned, unless other changes are needed. |
| Minimum number not reached | The Activity may be cancelled, postponed or adjusted. |
| Small group option | A different price or format may be offered, where possible. |
Participants must arrive at the meeting point on time.
The meeting point, time and other important instructions will be provided before the Activity.
If a participant is late, Hellenic Mission is not required to delay the group.
Late arrival or failure to appear at the meeting point may be treated as a no-show, and no refund is guaranteed.
| Requirement | Description |
|---|---|
| Arrival Time | Participants must arrive at the agreed time. |
| Meeting Point | The exact meeting point will be provided before the Activity. |
| Late Arrival | The group may leave without the late participant. |
| No-show | No refund is guaranteed. |
Participants must behave respectfully towards the leader, guide, coordinator, other participants, local communities and the natural environment.
Participants must follow all safety instructions given by the Activity leader, guide or coordinator.
Hellenic Mission may remove or exclude a participant from an Activity if their behavior is unsafe, disrespectful, aggressive, disruptive or puts themselves or others at risk.
In such cases, no refund is guaranteed, and the participant may be responsible for any additional costs caused by their removal.
| Expected Conduct | Not Accepted |
|---|---|
| Respecting the leader and group | Aggressive or disrespectful behavior |
| Following safety instructions | Ignoring guide instructions |
| Staying with the group | Leaving the group without permission |
| Respecting nature | Littering or damaging the environment |
| Supporting group safety | Creating risk for oneself or others |
Participants must not take part in an Activity under the influence of alcohol, drugs or any substance that may affect their judgment, balance, physical ability or safety.
Hellenic Mission reserves the right to refuse participation or remove a participant from an Activity if there is concern about unsafe behavior.
| Unsafe Situation | Possible Action |
|---|---|
| Alcohol or drug influence | Refusal or removal from the Activity. |
| Dangerous behavior | Warning, removal or exclusion. |
| Ignoring safety instructions | Removal from the Activity. |
| Risk to the group | Immediate action by the leader, guide or coordinator. |
Participants must respect nature and follow responsible outdoor practices.
Participants must not leave rubbish behind, damage plants, disturb wildlife, create unnecessary noise or act in a way that harms the natural environment.
Where applicable, participants must follow local rules, national park regulations, protected area guidelines and instructions from local authorities.
Hellenic Mission supports responsible mountain culture and expects all participants to do the same.
| Environmental Rule | Description |
|---|---|
| Leave No Trace | Do not leave rubbish or personal items behind. |
| Respect Wildlife | Do not disturb animals or natural habitats. |
| Stay on Trails | Follow marked trails where required. |
| Respect Local Rules | Follow national park, protected area and local regulations. |
| Reduce Noise | Avoid unnecessary noise in natural areas. |
For international trips, expeditions or Activities outside Greece, participants are responsible for having valid travel documents, passports, visas, permits and any other required documentation.
Participants are also responsible for checking entry requirements, health requirements, and travel restrictions for the destination country.
Hellenic Mission is not responsible if a participant is unable to travel or participate due to missing, invalid or incorrect documents.
| Document / Requirement | Responsibility |
|---|---|
| Passport / ID | Participant |
| Visa | Participant |
| Travel permits | Participant, unless clearly stated otherwise |
| Health or entry requirements | Participant |
| Insurance documents | Participant |
| Special mountain permits | As stated in the Activity details |
Participants are strongly advised to have appropriate personal insurance for the Activity they join.
For hiking, trekking, mountaineering, high-altitude or international Activities, participants should
consider insurance that covers rescue costs, medical treatment, repatriation, trip cancellation, lost or damaged equipment and personal liability.
For certain Activities, Hellenic Mission may require proof of suitable insurance before accepting participation.
Hellenic Mission is not responsible for costs that should be covered by the participant’s personal insurance.
| Recommended Insurance Coverage | Description |
|---|---|
| Hiking / Trekking | Coverage for outdoor walking activities. |
| Mountaineering | Coverage for mountain terrain, snow, ice or technical sections, where relevant. |
| Altitude | Coverage for activities above certain elevations, where relevant. |
| Search and Rescue | Rescue, evacuation or emergency assistance costs. |
| Medical Treatment | Emergency medical care and hospitalization. |
| Repatriation | Return to home country in case of serious emergency. |
| Trip Cancellation | Protection against cancellation costs, where available. |
| Equipment | Loss, theft or damage of personal equipment. |
Participants understand and accept that outdoor and mountain Activities involve risks.
Hellenic Mission will take reasonable steps to reduce risks, but it cannot eliminate all risks.
By participating, each participant accepts the natural risks connected with outdoor and mountain activities.
Nothing in these Terms excludes liability where such exclusion is not permitted by law.
| Possible Risk | Examples |
|---|---|
| Terrain Risks | Slips, trips, falls, rockfall, uneven ground, exposed paths. |
| Weather Risks | Rain, snow, wind, storms, heat, cold, lightning. |
| Health Risks | Fatigue, dehydration, altitude symptoms, hypothermia, heat exhaustion. |
| Technical Risks | Equipment failure, snow or ice conditions, route difficulty. |
| Travel Risks | Transport delays, road closures, accommodation changes. |
| Group Risks | Actions or decisions of other participants. |
| Remote Area Risks | Limited facilities, delayed assistance or difficult evacuation. |
Participants are responsible for their own belongings, equipment, documents, money, electronics and personal items.
Hellenic Mission is not responsible for loss, theft or damage to personal belongings unless caused by proven negligence.
Participants should take care of their belongings during transport, accommodation, breaks and the Activity itself.
| Personal Belongings | Responsibility |
|---|---|
| Equipment | Participant |
| Documents | Participant |
| Money and valuables | Participant |
| Electronics | Participant |
| Clothing and personal items | Participant |
During Activities, Hellenic Mission may take photos and videos for promotional, educational, social media or website use.
By joining an Activity, participants understand that they may appear in group photos or videos.
If a participant does not wish to appear in photos or videos, they must inform Hellenic Mission before the Activity.
Hellenic Mission will make reasonable efforts to respect such requests.
Participants may take personal photos and videos during the Activity, provided this does not delay the group, create safety issues or disturb other participants.
Commercial use of photos, videos or content from Hellenic Mission Activities requires prior written permission.
| Media Use | Description |
|---|---|
| Website | Photos or videos may be used on the Hellenic Mission website. |
| Social Media | Content may be used on platforms such as Instagram, Facebook, TikTok or YouTube. |
| Promotional Material | Content may be used for marketing or future Activity promotion. |
| Participant Request | Participants may request not to appear in photos or videos before the Activity. |
| Commercial Use by Participants | Requires prior written permission from Hellenic Mission. |
The content on the Hellenic Mission website is provided for general information, promotion and booking purposes.
Hellenic Mission makes reasonable efforts to keep information accurate and updated. However, errors, omissions or changes may occur.
Activity descriptions, prices, dates, routes, availability and details may change without prior notice.
Hellenic Mission is not responsible for temporary website errors, technical issues or unavailable pages.
| Website Information | May Be Updated |
|---|---|
| Activity dates | Yes |
| Prices | Yes |
| Routes and itineraries | Yes |
| Availability | Yes |
| Difficulty descriptions | Yes |
| Meeting points | Yes |
| Included / excluded services | Yes |
All website content, text, logos, designs, photos, videos, graphics and materials created by Hellenic Mission are protected by intellectual property rights, unless otherwise stated.
Users may not copy, reproduce, modify, distribute or commercially use Hellenic Mission content without prior written permission.
Participants may share Hellenic Mission content on social media for personal and non-commercial purposes, provided that Hellenic Mission is credited appropriately.
| Content Type | Use Without Permission |
|---|---|
| Logo | Not allowed for commercial use. |
| Website text | Not allowed to copy or reproduce commercially. |
| Photos and videos | Not allowed to use commercially without permission. |
| Social media content | May be shared personally with proper credit. |
| Designs and graphics | Not allowed to copy or reuse commercially. |
Some Activities may involve third-party services, such as accommodation providers, transport companies, mountain guides, local agencies, equipment providers, restaurants or other suppliers.
Hellenic Mission is not responsible for the acts, omissions, delays, changes, cancellations or failures of third-party providers, unless otherwise required by law.
Any third-party terms and conditions may also apply.
| Third-Party Service | Examples |
|---|---|
| Accommodation | Hotels, guesthouses, mountain huts, campsites. |
| Transport | Buses, vans, taxis, local transfers, flights. |
| Local Partners | Local guides, agencies, coordinators or support teams. |
| Equipment Providers | Rental or technical equipment suppliers. |
| Food Services | Restaurants, catering or meal providers. |
Hellenic Mission may collect and process personal information necessary for communication, booking, safety, organization and participation in Activities.
This may include name, contact details, emergency contact, health information relevant to the Activity, experience level, payment information and other necessary details.
Personal data is handled according to applicable data protection laws and the Hellenic Mission Privacy Policy.
Participants must provide accurate and truthful information.
| Type of Personal Data | Possible Purpose |
|---|---|
| Name and contact details | Communication and booking management. |
| Emergency contact | Safety and emergency response. |
| Health information | Suitability and safety assessment. |
| Experience level | Activity suitability assessment. |
| Payment information | Booking and payment processing. |
| Travel documents, where needed | International trip organization or permit requirements. |
In case of accident, injury, illness or emergency, Hellenic Mission, the Activity leader, guide or coordinator may take reasonable action to protect the participant and the group.
This may include contacting emergency services, arranging evacuation, changing the route, stopping the Activity or sharing relevant medical information with rescue or medical
professionals.
Participants are responsible for any personal medical, rescue, evacuation or related costs unless covered by insurance or otherwise required by law.
| Emergency Action | Description |
|---|---|
| Contact emergency services | Where necessary for safety or medical support. |
| Change route | To avoid danger or reach assistance. |
| Stop the Activity | If continuing would be unsafe. |
| Arrange evacuation | If required due to injury, illness or risk. |
| Share relevant medical information | Only where needed for emergency or medical treatment. |
Hellenic Mission reserves the right to refuse participation before or during an Activity if there are reasonable safety, health, behavior, equipment or suitability concerns.
In such cases, no refund is guaranteed.
| Reason for Refusal | Examples |
|---|---|
| Missing equipment | The participant does not have required footwear, clothing or safety equipment. |
| Unsuitable fitness level | The participant appears unable to complete the Activity safely. |
| False information | The participant provided false or incomplete information. |
| Unsafe behavior | The participant ignores instructions or creates risk. |
| Disrespectful behavior | The participant behaves aggressively or disruptively. |
| Health concerns | The participant’s condition may put themselves or the group at risk. |
If a participant has a complaint or concern, they should inform Hellenic Mission as soon as possible.
During an Activity, participants should raise any serious issue with the Activity leader, guide or coordinator immediately, so that a solution can be attempted on the spot.
After the Activity, complaints should be submitted in writing within a reasonable time.
Hellenic Mission will review complaints fairly and respond as soon as reasonably possible.
| Complaint Stage | Recommended Action |
|---|---|
| During the Activity | Inform the leader, guide or coordinator immediately. |
| After the Activity | Send the complaint in writing. |
| Review | Hellenic Mission will review the issue fairly. |
| Response | Hellenic Mission will respond as soon as reasonably possible. |
Hellenic Mission may update or modify these Terms from time to time.
The latest version will be available on the Hellenic Mission website.
By continuing to use the website or participate in Activities after changes are published, users and participants accept the updated Terms.
| Change Type | Description |
|---|---|
| Website terms update | May apply to all website users. |
| Participation terms update | May apply to future Activities and bookings. |
| Activity-specific terms | May apply to a specific trip, expedition or event. |
| Updated version | The latest version will be available on the website. |
These Terms are governed by the laws of Greece.
Any dispute arising from the use of the website or participation in an Activity shall be handled according to the applicable laws and competent authorities of Greece.
| Legal Point | Details |
|---|---|
| Governing Law | Laws of Greece |
| Business Base | Thessaloniki, Greece |
| Dispute Handling | According to applicable Greek law and competent authorities |
| Information | Details |
|---|---|
| Brand Name | Hellenic Mission |
| Based in | Thessaloniki, Greece |
| VAT / Tax ID | 154157050 |
| GEMI Registration Number | 190986757000 |
| Telephone | +30 697 062 0912 |
| info@hellenicmission.gr |
